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Project One Front Office Services 001
Task 1 Room Reservation 002
Task 2 Check-in 013
Task 3 Handle Complaints 026
Task 4 Check-out 038
Task 5 Foreign Exchange 049
Project Two Housekeeping Services 059
Task 6 Chamber Service 060
Task 7 Wake-up Call Service 072
Task 8 Laundry Service 083
Task 9 Room Service 094
Task 10 Maintenance and Other Services 105
Project Three Food and Beverage Services 117
Task 11 Restaurant Reservation 118
Task 12 Food and Beverage Service in Chinese Style 130
Task 13 Food and Beverage Service in Western Style 141
Task 14 Pay the Bill 152
Project Four Health and Recreation Services 163
Task 15 Fitness Center 164
Task 16 Recreation Center 175
Task 17 Beauty Salon 187
Project Five Business Center Services 199
Task 18 Convention Service 200
Task 19 Exhibition Service 211
Appendix 224
References 263- 世纪宏图免费样书、课件申请表
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